Listed below are current employment opportunities at the ARLGP.

Please read full job descriptions for qualifications and responsibilities.

To apply for open positions, please email a resume and cover letter to jobs@arlgp.org with the position as the subject line.

The ARLGP will review applications and resumes solely for posted positions and, due to the significant interest in our job openings, follow-up communication is limited to candidates who meet the posted qualifications. Due to the volume of interest in our positions, no calls please.

CURRENT JOB OPPORTUNITIES:

Guest Services Representative

ARLGP Guest Service Representatives are responsible for fostering a spirit of goodwill and trust between the public and the shelter, delivering superior customer service, advocating for animals in our care and in the community, educating the public about Animal Refuge League of Greater Portland services, procedures and policies, as well as basic animal care and behavior counseling. The Guest Services Representative position requires exemplary phone and in-person customer service skills functioning at a high-level in an emotionally charged atmosphere. ARLGP staff must interact with the public in all manner of transactions in a calm, professional, non-judgmental way, delivering the message of the ARLGP, its procedures, policies, programs and protocols. Candidates must possess a high degree of initiative, be detail oriented, punctual, dedicated, adept at multi-tasking in a busy environment and be able to contribute positively in order to function in a team atmosphere.

Ability to learn safe animal handling skills with dogs, cats and small animals is required, as is the desire and demonstrated ability to become conversant on the basics of training and common behaviors in order to assist the public with frequently asked questions.

Guest Services Representatives are the face and voice of the ARLGP and must have a genuine love of working with people in order to reunite lost pets with their families, assist in the adoption process, counsel customers about alternatives to relinquishing their pets, provide or direct customers to avenues of support when having challenges with their pets and to help those relinquishing their pets to the shelter in a compassionate and non-judgmental way.

Computer competency and the ability to work in a database is a must in order to process incoming animals efficiently and to maintain accurate animal records, as is the ability to type and use the internet. Weekend shifts and occasional holiday work are required. This position is full time, at 40 hours per week.

Qualifications

• Excellent communication skills and ability to manage multiple priorities in a fast-paced environment
• Be able to lift 50 pounds
• Able to access a non-handicapped accessible building several times per day as well as climb steep stairs unassisted
• Able to scoop, bend, twist, lift, squat and stand for long periods of time as part of normal job functions
• Possess a valid State of Maine driver’s license
• Ability to find creative solutions to challenges
• Outstanding customer service attitude
• A team-oriented approach to work, with an ability to bring out the best in peers
• Experience handling domestic animals preferred

Please submit a cover letter outlining your qualifications, reasons for pursing a career in animal welfare and salary requirements with your resume to jobs@arlgp.org with the subject “Guest Services Representative.”

The ARLGP will review applications and resumes solely for posted positions and, due to the significant interest in our job openings, follow-up communication is limited to candidates.  If you have not been contacted within a month of application, you may assume that you have not been selected as a candidate.

The ARLGP is an equal opportunity employer. It is our intention that all qualified applicants are given equal opportunity and that selection decisions are based on job-related factors.

Thank you for your interest in our organization.

Read the full job description here.Guest Services Representative Description